Refund Policy

Refund & Exchange Policy

At Bluny Noir, we strive to ensure every order reaches you in perfect condition. Please read our policy carefully before making a purchase.

🚫 No Returns or Change of Mind

We do not accept returns or exchanges due to:

• Change of mind

• Personal preference (e.g., fragrance liking)

• Incorrect product selection by the customer

All sales are considered final unless the product arrives damaged.

✅ Damaged Product Policy

If your order is delivered damaged or broken, you may claim a refund under the following conditions:

• The claim must be made within 24 hours of delivery.

• Clear photos and videos of the damaged product and packaging must be provided.

• The product must be unused and in its original packaging.

Once your claim is reviewed and approved, we will:

• Issue a refund, or

• Offer a replacement (subject to availability).

📩 How to Claim

To file a claim, please contact us within 24 hours of receiving your order via:

• Email: blunynoir@gmail.com

• WhatsApp: 0321-0633357

Include your order number, clear images/videos, and a brief explanation of the issue.

Bluny Noir reserves the right to decline any claim that does not meet the above conditions.

Thank you for shopping with Bluny Noir. ✨